FAQ
What are the return or exchange requirements?
- The item must be unused and returned in the same condition in which it was received.
- All original packaging, accessories, manuals, and included components must accompany the return.
- The item must not display signs of use, cleaning, alteration, or damage caused after delivery.
What if I received a damaged, defective, or different item?
If you receive an item that is damaged, defective, or different from what was ordered, please email support@alzique.com and include the following details:
- Order number
- Description of the problem
- Clear photographs of the item received
Upon review of the submitted information, appropriate action will be taken, which will include a replacement item or a refund.
Can I cancel my order?
Orders will only be cancelled before processing begins. Cancellation requests must be submitted before processing begins by contacting support@alzique.com. Once processing has started, cancellation is no longer available, and any return request must follow the conditions outlined in this policy.
How can I track my order?
Customers receive a dispatch confirmation email when their order leaves our facility. Tracking information is then provided separately, allowing shipment progress to be monitored throughout transit. Order updates can also be viewed through the tracking page.
How much does shipping cost?
Alzique offers free Shipping on all orders within the United Kingdom.
How long till I receive my order?
Combined processing and transit times are estimated at 5–9 business days. Delivery estimates exclude weekends and public holidays.